Refund & Cancellation Policy

Important: Refunds, cancellations and warranties apply only when they are expressly stated on the invoice issued by MR. Z DEALS (Pvt) Ltd. for that purchase. The terms written on the invoice (period, items covered and conditions) are the terms that will be followed. If the invoice does not state a refund, cancellation or warranty term, none applies and all payments are final — except where Sri Lankan law requires otherwise.

1. When this policy applies

This policy explains how we handle refund and cancellation requests for services provided by MR. Z DEALS (Pvt) Ltd.. It forms part of our Terms & Conditions.

If your invoice states refund or cancellation terms, those terms are followed exactly.
If your invoice does not state refund or cancellation terms, the service is non-refundable and non-cancellable once the invoice is issued.

2. Items that are never refundable

Government, registration, stamp and other fees paid to authorities on your behalf;
Third-party software licences, hardware, domain names and hosting, which follow the supplier's own policy;
Consultation, coaching or training sessions that have already taken place;
Work already completed and delivered.

3. Events and programmes

Fees for events and programmes follow the refund terms stated on the invoice issued for that event.

4. How to request a refund or cancellation

Send your request with your invoice number to the contact details on our Contact page or WhatsApp 070 70 90 790. We will check it against the terms on your invoice and respond within 3 working days.

5. How approved refunds are paid

Approved refunds are paid by bank transfer to the original payer within 14 working days of approval.